1. Most orders placed with payment received by the cutoff time (Monday - Friday) may be shipped the same or next business day in most cases depending on the time and what items were ordered (Cutoff times vary according to items being ordered). Orders placed on weekends are processed on Mondays. We ask that you allow 7 - 10 days for shipment to arrive (in most cases it will arrive sooner and depends on your shipping address location and what items were ordered). In the event of high sales volume, shipments may be delayed up to 2 business days. If an item in your order is on backorder it may require up to 7 - 10 days to ship from our facilities but in most cases sooner. All Special Order item(s) can take anywhere from a few days to a few weeks to be shipped depending on the manufacturer and item(s) in question. DO NOT schedule the installation of your equipment until you have received it.  AC Wholesale Center cannot be held responsible for any costs associated with pre-scheduled appointments missed due to shipping or delays.

2. Please consider the following before requesting your order to be shipped to an address other than your billing address. Any shipping address other than the matched billing address must be on file with your credit card company prior to placing the order. If a requested shipping address is not on file with the card issuer, please have the records updated to avoid delays for your order. P.O. Boxes are not considered valid shipping addresses, therefore, if your billing address is a P.O. Box, please be sure to provide your card issuer with your physical address where you will be able to receive your equipment. If your billing address is verified and the requested shipping address is not updated the order will be shipped to the billing address. All cardholder information is verified prior to shipping. Please be sure to enter your billing information carefully, if any of the billing information does not match the issuing banks' records your order will be cancelled and the equipment will not ship. These procedures are implemented and enforced to protect both parties from any fraud.